As more and more people sing the gospel of “generative AI”, you might be wondering what all the hype is about. Maybe you’ve even opened up chatGPT and tried for yourself before closing it out and going back to life as usual. Much like the internet, generative AI takes a few different forms and is definitely here to stay. As a working professional, the earlier you adapt to this change, the more efficient your day will become. Whether you’re a 9-5 employee or responsible for your own practice, learning how to use AI will free up hours of your day for you to spend elsewhere. While this is no means a comprehensive list, read on to learn some of the ways to achieve quick wins with generative AI in your industry.
Finance
Generative AI can help finance professionals from finding clients to building the best portfolio. During prospecting, AI can help you to discover connections you may have in databases or even increase your leads and appointments. Referrals lead to more business than cold calling so it makes more sense to spend time here rather than on the phone.
AI can be used to automate tasks such as data analysis, risk assessment, and trading. For example, AI can be used to analyze historical data to identify patterns and trends that could help investors make better decisions. This can free up these white collar workers to focus on more strategic and value-added activities.
Legal
AI will become a vastly impactful tool in legal offices to reduce mundane tasks and clerical errors. In its most basic form, E-discovery is a process in which an AI software can scan electronic documents to find non-privileged information related to a case. This reduces the hours that must be spent pouring over documents and looking for one specific sentence.
Additionally, AI can be used to automate tasks such as document review, research, and drafting contracts. This can help lawyers to be more efficient and productive. For example, AI can be used to scan documents for keywords and identify potential risks. Furthermore, researching can be done by having AI read through all the documents in a database. While this might take you an entire lifetime, you could have every case mentioning “new precedent” in a matter of minutes.
Healthcare
As with any administrative task, why spend valuable hours doing it yourself when AI can record notes for you through speech to text functionalities. Or rather, having AI double check coding as information is shared between internal departments or billing.
For researches, AI is still in an early enough stage where it can be molded to fit your needs. Much of the field of medicine relies on understanding as much information as possible, but with AI, much of this information can be processed quicker than ever before.
AI can be used to diagnose diseases, develop treatments, and deliver care. This can help to improve the quality of care and reduce costs. For example, AI can be used to analyze medical images to identify tumors or other abnormalities.
Customer Service
People are frustrating. Think about every time you’ve been cut off on the interstate, served the wrong dish at a restaurant, or drunkenly yelled at. For a customer service rep, they only need to recall what happened 10 minutes ago to feel a fresh spark of rage. When you’re in this mindset, keeping a cool and level head becomes more and more difficult as each phone ring signifies someone ready to treat you like a human punching bag. AI can be used to shift the tone of an email or message to contain more positive language. Using AI to generate scripts based & analyze themes amongst highly rated engagements would also benefit both future customers and the business.
AI can be used to automate tasks such as answering questions, resolving complaints, and providing support. This can free up customer service representatives to focus on more complex issues. For example, AI can be used to answer frequently asked questions so that customer service representatives can focus on more difficult inquiries.
